Once an order has been dispatched you may return the goods within 14 days of receipt. Goods must be unopened with seals in tact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.
To cancel or return goods please contact us via email quoting your order number.
• Should you wish to cancel your order or return any goods, please email us at
• We Cannot Accept Returns for Tanks, E-liquids or Coils.
Return & Exchange Policy
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
All items are subject to stock availability.
When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.
If an item is faulty please contact us within 3 working days and we will arrange an appropriate remedy.